Before the clock starts ticking
Last week’s blog focused on managing incidents once you become aware of them, noting how i2O’s eNet solution can support you in being more effective at this.
Read more
The clock is ticking
When disaster strikes, the clock starts ticking. In a water company that could mean a water quality incident, a burst; a sewer overflow, a pollution incident; a physical security breach, an IT security breach; or a health & safety incident.
Read more
i2O launches new eNet event management software solution for water utilities
i2O is delighted to announce the addition of eNet to its suite of smart network solutions. eNet extends i2O’s ability to help its clients deal with the challenges of increasing and urbanising population, more extreme weather events, ageing network infrastructure, an ageing workforce, customers becoming more demanding, and difficulty in increasing revenue or accessing capital.
Read more
How to win when the chips are down
Incident Management Software has the following benefits: Faster time to resolution Quick access to relevant information Reduced time to analyse and determine next best action Easy and automatic escalation No missed steps No duplicated activity Visibility from any location of progress and decision logic Quick review after closure for lessons learned
Read more
i2O collaborates with Badger Software to extend its suite of smart network solutions
i2O is pleased to announce that its new event management solution eNet will be powered by Badger Software’s CLIO product.
Read more
Water crisis compounded by poor communication
The San Francisco Chronicle says that a new report identifies that poor communications compounded the challenges faced in Salem, Oregon, USA.
Read more
Event management
“An incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions.” There are processes relating to managing an event, to bring it to a conclusion as quickly and effectively as possible before it escalates into an emergency, crisis or a disaster.
Read more