Incident Management Software has the following benefits:
- Faster time to resolution
- Quick access to relevant information
- Reduced time to analyse and determine next best action
- Easy and automatic escalation
- No missed steps
- No duplicated activity
- Visibility from any location of progress and decision logic
- Quick review after closure for lessons learned
Incident management software is being used for a wide variety of day-to-day and major incidents. Those incidents include the obvious, and some you may not have thought about:
- Information technology operating system outages and breaches of security
- Physical security
- Incidents attended by police officers
- Fires
- Environmental disaster
- Search & rescue
- Health & safety
- Events, festivals, sport and venues
- Educational campuses
- Casinos
i2O now offers an incident management solution tailored for the water industry as part of its suite of smart network solutions, to enable events large and small to be resolved and reviewed more quickly and effectively.
